Yesterday afternoon some clients experienced intermittent interruptions to their internet within their server. This had no impact on connecting to your server or the use of your practice management software, however those affected would have been unable to access websites such as the ATO from within the cloud. The sending and receiving of emails ... Read More »
The Australian Tax Office (ATO) have advised that upgrades to ATO systems will lead to their systems progressively becoming unavailable during their annual close down commencing from 12.00 noon AEDT on Tuesday 24 December 2019 until 6.00am AEDT on Thursday 2 January 2020. The service outage affects all inbound services for Practitioner ... Read More »
Our office will be closed from Monday 23rd December 2019 until Monday 6th January 2020. Limited Cloud Support will be available during this time. We will be checking Support Tickets and emails and will action any urgent issues. You can also email helpdesk@integratedprivate.com.au Everyone at integratedPRIVATE wishes you and your loved ones ... Read More »
Lodging a support ticket is a simple process and ensures that your issue can be looked at quickly by our Cloud Support team out side of business hours. The support ticketing system also tracks requests and means all support staff will be aware of any issues needing attention. Accessing the 'Support Ticketing System' : Open an internet browser ... Read More »
